Terms and Conditions
Terms and Conditions of GeoSIM (globalm2msim.com) Geodesa Limited.
These terms and conditions apply to all transactions made via the www.globalm2msim.com website and with Geodesa Limited. By using this site the Buyer accepts these terms and conditions.
Buyer means the person, firm or company who agrees to buy or buys the Products from Geodesa.
Contract means the contract that is formed between Geodesa and the Buyer when Geodesa confirms by email the Buyer’s Order.
Fair Usage Policy. The Fair Usage Policy operated by Geodesa is in accordance with paragraph 15.2 of this Contract.
Validity Period. The validity period of the SIM card is in accordance with paragraph 15.3 of this contract.
Geodesa means Geodesa Limited: a UK Limited company. No. 04580936 VAT Reg. No. 737 4049 25.
Products means the goods or services that the Buyer agrees to purchase from Geodesa, namely the Global SIM cards including the airtime provided with the SIM cards and any other products advertised on the Website.
Order means the order for the Products that the Buyer places with Geodesa.
SIM card means the Global SIM card ordered by the Buyer via the Website.
Website means the website globalm2msim.com.
2. Accuracy of information
All information published on the Website has either been made available or provided by suppliers and manufacturers or obtained from the public domain. Geodesa has every intention of providing accurate and up to date information but cannot guarantee the reliability or the accuracy of the information contained within its pages.
These terms and conditions do not affect the Buyer’s statutory rights.
The Buyer or the Buyer’s representative must be 18 years of age or older to order Products through the Website. By placing an Order the Buyer or the Buyer’s representative acknowledges that he or she is 18 years of age or older.
5. GSM Network Coverage
Geodesas SIM cards utilise third party telecommunication systems to allow the SIM cards to operate correctly and services to be provided. Whilst Geodesa will make every endeavour to ensure the continuation of the coverage by the third party supplier, the telecommunication network is controlled solely by the third party network providers and Geodesa can accept no liability incurred by the Buyer resulting directly or indirectly from the failure by the third party to maintain the operation of the telecommunication system.
The nature of the Products is such that they are regularly updated by the manufacturers. On occasion the specification of the Products may vary from the information provided on the Website. For the avoidance of doubt the description of the Products on the Website is only to provide an indication of functionality and use.
7. Formation of the Contract
7.1 The Buyer acknowledges that by placing an Order for the Products it is making an offer to Geodesa to purchase the said Products.
7.2 Geodesa shall accept the offer made in accordance with clause 7.1 by sending an email to the Buyer confirming its acceptance of the offer and confirming the Products to be delivered.
7.3 Any Products ordered by the Buyer and which have not been confirmed in the e-mail confirmation do not form part of that Order.
8. Payment Methods
Geodesa will accept payment via most major credit and debit cards, and PayPal. The Buyer must provide Geodesa with the Buyer’s billing address and telephone number at the time of the Order. The Buyer’s Order will only be processed once authorisation of the Buyer’s credit card has been properly received and verified.
8.1 Automatic payments
8.2 AutoTopUp Payments
A customer can subscribe and unsubscribe from the AutoTopUp service at any time by changing their Top up options settings in their customer account.
For a customer to use AutoTopUp they must:
a) Subscribe to the service
b) Register a SIM card card account to the AutoTopUp service
c) Select the low call credit level on the registered SIM card account at which credit will be added. Low level amounts are £5, £10 and £20
d) Select the amount of call credit to add to the registered GeoSIM account. Credit amounts are £10, £20, £30, £40 or £50
e) Give authorisation for Geodesa to charge the customers debit or credit card or PayPal account.
Customers subscribed to the AutoTopUp service authorise Geodesa to debit the customers registered debit card, credit card or PayPal by the amount preselected by the customer at any time the registered SIM card account reaches the predetermined low call credit level as selected by the customer.
Geodesa will not store a customers credit card details, only a payment reference is stored.
When the registered SIM card account reaches the pre-set low level amount chosen by the customer, Geodesa will debit the customers registered debit card, credit card or PayPal account by the preselected AutoTopUp amount, and apply call credit of the AutoTopUp amount to the registered SIM card account.
Any AutoTopUp made to a SIM card will automatically create an order in the customer account. The customer will receive notification of the order via email and the order will show in the customer’s order history.
From time to time, Geodesa may change the low level amount and AutoTopUp credit amount that the customer may select.
Geodesa will not change the low level amount or AutoTopUp credit amount that a customer has selected at anytime without authorisation from the customer.
Geodesa Limited reserves the right to decline a customer from subscribing to the AutoTopUp service, or decline the registration of a GeoSIM card to the AutoTopUp service at Geodesa’s discretion and without notice or reason.
Geodesa reserves the right to unsubscribe a customer from the AutoTopUp service or unregister a GeoSIM Card from the AutoTopUp service at Geodesa’s discretion and without notice or reason.
Geodesa reserves the right to suspend or withdraw the AutoTopUp service at any time without notice or reason.
9. Credit Card Security and Fraud Prevention
9.1 In deciding whether to accept the Buyer’s Order Geodesa may use the information the Buyer has given to Geodesa, or which Geodesa already holds about the Buyer, or which Geodesa receives from any enquiry Geodesa may contact various fraud prevention systems or companies, to confirm the Buyer’s identity, check if the credit card is valid or has been reported stolen. Geodesa utilises Verified by Visa and Mastercard Secure Code to assist Geodesa in protecting the Buyer and Geodesa from fraudulent transactions.
9.2 Geodesa will take all reasonable steps in protecting the Buyer’s privacy and will not knowingly sell, trade or rent the Buyer’s personal information to any third party.
9.3 Geodesa will not store credit card details.
9.4 Geodesa and the globalm2msim.com website adheres to PCI compliance requirements.
10.1 Products will normally be dispatched within 1-3 working days from the date on which the Buyer’s payment is cleared; however, certain Products may be subject to availability and may therefore lead to a delay in dispatch. If Geodesa or Geodesa’s suppliers are temporarily out of stock, Geodesa will notify the Buyer within 7 days and will advise of an expected delivery date.
10.2 Any date Geodesa specifies for the delivery of the Products is approximate only and shall not be of the essence in respect of these terms and conditions.
10.3 Geodesa shall not be liable for any consequential loss, costs, damages, charges, or expenses caused directly or indirectly by any delay in the delivery of the Products.
10.4 Notwithstanding clause 10.1 in the event that dispatch of the Products is delayed by 14 days or more the Buyer will have the right to cancel any part of the Order not dispatched and Geodesa will refund the appropriate payment to the Buyer within 28 days.
10.5 Geodesa will issue the Buyer with an electronic invoice once the Buyer’s Order has been dispatched.
The Buyer will be liable for the Products upon delivery to the address as stated in the Order. Products will only be delivered to the address as stated in the Order. Products will not be left at the address without a signature.
12. Delivery Charges
Delivery charges are dependent on the Product purchased and shipping method selected and are indicated when ordering. Delivery prices quoted at the time of order for UK and overseas addresses. Items are delivered by Royal Mail or courier.
13. Products Lost In Transit
Geodesa will not be liable for Products lost in transit unless the Buyer has notified Geodesa immediately upon becoming aware that the Products have not been delivered. If the Products arrive in a damaged condition the Buyer is responsible for informing Geodesa immediately upon delivery. The Buyer shall be obliged to provide all necessary consignment notes and carrier details. The Buyer shall notify Geodesa immediately upon becoming aware of any wrongly supplied Products.
14. Returns Policy
14.1 Non-faulty Returns:
14.1.1 The Buyer can change its mind and return the Products within 14 days of receipt. Should the Buyer wish to return the Products, the Buyer should inform Geodesa of its intention in writing giving the appropriate invoice number and their relevant contact details together with full details of the Product they are returning.
14.1.2 The Buyer will receive a credit note or refund less any applicable delivery charges and restocking fee, provided the Products are unused and are in ‘as new’ and resalable condition in their original box with unopened packaging including all manuals and accessories. Any SIM card must still be intact in its ‘credit card’ -style card and no calls must have been made on any online or telecommunications system to or from the SIM card phone number.
14.1.3 It is the Buyer’s responsibility to return the Products to Geodesa at the Buyer’s own cost and risk. Until the Products are received back by Geodesa the Buyer shall remain liable for the Products and shall indemnify Geodesa in respect of any loss or damages suffered by Geodesa as a result of the Buyer’s failure to return the Products in an ‘as new’ and resalable condition.
14.1.4 A change in call rates will not be grounds for returning the SIM card or providing a refund.
14.1.5 Geodesa Limited reserves the right to charge a restocking fee of 10% to cover administration costs.
14.1.6 Geodesa will only refund standard shipping charges. If you ordered express or next day delivery, Geodesa is only obliged to refund the standard shipping cost.
14.2 Faulty Returns:
14.2.1 If the Buyer believes the Products to be faulty upon delivery then the Buyer should immediately notify Geodesa in writing giving the appropriate invoice number and their relevant contact details together with full details of the fault affecting the Product. The Buyer shall then immediately return any such faulty Products directly to Geodesa.
14.2.2 Geodesa shall assess any faulty Products and shall use all reasonable endeavours to repair the Product. If it is not possible to repair the Product then Geodesa shall offer the Buyer a replacement Product or a full refund at the Buyer’s option.
14.2.3 In the event that any Product returned to Geodesa in accordance with this clause 14.2 is found not to be faulty then Geodesa shall have no liability to replace the Product or provide a refund if the Product has been returned more than 14 days from the date of receipt.
15. Refunds, Call Credit and Fair Usage Policy
15.1 Geodesa shall not accept any responsibility for refunding unused credit that has been applied to the Product, either at the time of purchase or post purchase.
15.2 Fair Usage. The usage of the SIM card and any of its calling systems is expected to be a fair balance between free incoming calls, chargeable incoming calls and chargeable outgoing calls. Excessive volume or duration of only free incoming calls or free call forwarding, determined at Geodesa’s discretion, acting reasonably, will constitute abuse. Geodesa reserves the right to monitor usage, to apply call charges and/or withdraw the service from any SIM card, and associated accounts, supplied to the Buyer at any time in the case of overuse or abuse of the free incoming calls facility. Geodesa will not be liable for reimbursement, compensation of call credit or purchase price or any subsequential loss of any SIM card or account that is suspended under this Fair Usage Policy.
A positive call credit balance of at least $0.01 or £0.01 must be maintained on the SIM account to receive free incoming calls. If a SIM has $0.00 or £0.00 balance the SIM account will be locked until call credit is added to the account.
This comment does not form part of our terms: Some customers get concerned that if they receive too many free incoming calls they will have their SIM disabled. This is not the case. The “fair usage policy” is in place to protect Geodesa and its customers from significant abuse by individuals or resellers that only ever intend to use the free incoming call facility. Geodesa is able to offer good value calling and free incoming calls based on a fair and reasonable business model. One of the variables in that model is the assumption that the majority of customers will use their SIM for incoming and outgoing calls and SMS. Users who significantly abuse the free incoming, could, if allowed, “unbalance” the model. This means that those customers who use the SIM “fair and reasonably” could potentially see an increase in call costs and are effectively “subsidising” those that never contribute to the model. We think this is unfair on those customers who make and receive calls and use their SIM in a fair and reasonable manner. GeoSIM has seen many companies come and go, some of which have “gone” due to abusers. We at GeoSIM believe that a customer wants a good product and service at reasonable prices, but importantly, wants reliability and longevity of the service they have paid for. The fair usage policy is rarely implemented and forms part of our terms to protect Geodesa and you, the customer.
15.3 Validity Period. The SIM card and SIM card phone number has a minimum Validity Period of 6 months from the date of purchase. On each annual anniversary date, Geodesa reserves the right to cancel any SIM card, remaining credit and phone number (MSISDN) if it has not been used to make a chargeable event in the previous 12 months. In the event of cancellation, call credit is non refundable.
16. Device Unlocking
16.1 The SIM card requires an “Unlocked” mobile handset or device to operate. Responsibility for unlocking the mobile phone handset shall reside with the Buyer.
16.2 Geodesa shall not accept liability for any handsets that cannot be unlocked and shall not be liable for providing a refund in the event that a Buyer’s handset cannot be unlocked.
17. Device Compatibility
17.1 SIM cards are supplied in standard (2FF) and MicroSIM (3FF) sizes on one “dual cut” SIM card, or standard (2FF), MicroSIM (3FF) and Nano (4FF) sizes on one “triple cut” SIM card.
17.2 By placing an Order for the SIM card, the Buyer confirms that they have checked the size of the SIM card required for the device with which it is intended to be used. Geodesa will not accept any liability for the SIM card being incompatible with the Buyer’s handset.
17.3 No refunds will be provided in the event that the Buyer’s handset is incompatible with the SIM card.
All prices listed on the Website shall be exclusive of VAT. Delivery charges shall be indicated at the time of order and in an email confirmation.
19. Typographical Errors
19.1 If a Product has been or is listed with an incorrect price due to a typographical error or an error in pricing information from Geodesa’s suppliers, Geodesa shall have the right to cancel any Orders listed at the incorrect price.
19.2 In the event that any such price change has occurred Geodesa shall refund any charges including delivery charges, if the Buyer’s account or credit card has been charged, and cancel the Buyer’s Order.
All Products supplied are covered by the relevant manufacturer’s warranty.
21. Rights of Third Parties
The Contract is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.
22.1 These terms and conditions are subject to change at any time without prior notice. Geodesa reserves the right to modify, add and delete any of the services provided through any Product from those that are available at the time of purchase.
22.2 The Buyer is solely responsible for the content of information and communications transmitted using the Services. Geodesa will not be liable nor accept any liability for incorrect use of any Product.
22.3 A GeoSIM phone number is not portable to a “Publicly Available Telephony Service”.
22.4 SIM cards including Phone Numbers (MSISDN), ICCID and IMSI are non transferable.
23. Limitation of Liability-The Buyer’s Attention Is Particularly Drawn To The Provisions Of This Condition
23.1 This condition 23.1 sets out the entire financial liability of Geodesa (including any liability for the acts or omissions of is employees, agents and sub-contractors) to the Buyer in respect of:
(a) any breach of the Contract;
(b) any use made by the Buyer of the Products or any part of them; and
(c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract.
23.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
23.3 Nothing in these Conditions limits or excludes the liability of Geodesa:
(a) for death or personal injury resulting from negligence; or
(b) for any damage or liability incurred by the Buyer as a result of fraud or fraudulent misrepresentation by Geodesa; or
(c) for any damage or liability incurred by the Buyer as a result of any breach by Geodesa of the condition as to title or the warranty as to quiet possession implied by section 2 of the Supply of Goods and Services Act 1982.
23.4 Subject to condition 23.2 and condition 23.3
(a) Geodesa shall not be liable to the Buyer for:
(i) loss of profits; or
(ii) loss of business; or
(iii) depletion of goodwill and/or similar losses; or
(iv) loss of anticipated savings; or
(v) loss of goods; or
(vi) loss of Contract; or
(vii) loss of use; or
(viii) loss or corruption of data or information; or
(ix) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
23.5 Force Majeure
Geodesa shall not be held responsible or liable for any delay or failure in providing the service in any part of this agreement to the extent such delay or failure is caused by fire, flood, explosion, war, embargo, government requirement, civil or military authority, failure or closure of third party systems or networks, act of God, or other similar causes beyond its control.
24.1 The Buyer covenants with Geodesa not to use the Website for:
24.1.1 fraudulent purposes, or in connection with a criminal offence, or other unlawful activity, or to send, use or reuse any material that is:
24.1.2 illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or
24.1.3 is otherwise injurious to third parties; or objectionable, or
24.1.4 which consists of or contains software viruses, political campaigning, commercial solicitation, electronic chain letters, mass mailings or any “spam” (i.e. indiscriminately sent unsolicited, unwanted, irrelevant or inappropriate messages) or that which may:
24.1.5 cause annoyance, inconvenience, or needless anxiety to any other party.
24.2 The Buyer acknowledges that by visiting the Website or by sending emails to Geodesa the Buyer is communicating with communications from Geodesa electronically and agrees that all agreements, notices, disclosures and other communications provided in this manner by Geodesa to the Buyer satisfy any legal requirement that such communications be in writing.
25. Status of precontractual statements
Each of the parties acknowledges and agrees that, in entering into the Contract it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to these terms and conditions or not) relating to the subject matter of the Contract, other than as expressly set out in the Contract.
Geodesa, may from time to time contact the customer by email or other electronic means regarding technical issues, alerts or promotional information. The customer may unsubscribe from email notifications. Urgent technical alerts or service related issues will be broadcast to all customers including those not subscribed.
27. Termination of service
27. 1 Geodesa reserves the right to terminate any service or product it provides or supplies.
27.2 Where a service is terminated, at least three months notice will be provided in writing by email to the customer.
27.3 Where the Service is a Pay As You Go Service there shall be no Termination Payment.
27.4 Where the Service is a Pay As You Go Service there shall be no refund of credit remaining on the customers account or SIM at the time of termination.
27.5 Where the service is subscription based the minimum term is Three months from activation or purchase. On competition of the minimum subscription period cancellation of service requests must be received in writing via the support channel www.globalm2msim.com/support
27.6 Any unpaid or overdue subscription must be cleared/paid before the service will be cancelled.
27.8 Once Three months of unpaid subscription payments have occur, Geodesa limited reserves the right to cancel the subscription without notice. Geodesa reserves the right to recover all unpaid charges and costs by third party debt recovery methods.
28. Governing Law
28.1 The Contract and any dispute of claim arising out of or in connection with it or its subject matter, shall be governed by, and construed in accordance with, the law of England and Wales.
28.2 The parties irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter.
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